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If you experience problems with push notifications on a Samsung device, please perform the steps listed for your operation system:

Android 12+

Android 11

...

Android 10

Android

...

9

Android

...

7

Android 12+

Disable Battery Optimization

...

  1. Navigate to “Settings > Battery and device care > Battery”

  2. Make sure power saving mode is turned off

  3. Tap on “Power saving mode” and turn off “Limit apps and Home Screen”

...

Android 11

Disable Battery Optimization

...