Oppo phones are smartphones produced by the Chinese company Oppo.
This guide will show you how you can fix the issue when your Oppo device does not receive notifications about new incoming calls or messages.
Applicable to all OPPO smartphones.
Instructions
If your phone cannot receive notifications, please try the following steps:
Make sure that your phone is connected to network
Make sure that your phone is connected to Mobile network or WiFi network.
Check the phone’s settings
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Check the settings of your phone. For all ColorOS versions: Go to [Settings] >[Notification and Status bar] >[Manage notifications], click the application that you wish to receive notification, and enable [Allow Notifications].
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Make sure that [Low Power mode], [Airplane mode] and [Quiet Time] or [No disturb mode] are turned off.
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Click the menu button and slide down the application page until you see a lock icon in the upper corner to allow applications to run in background. Then the application will keep running in background.
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Firstly, navigate to your phone’s SIM info & settings and make sure that Wi-Fi Calling option is turned On.
2. Then, navigate to the Ringotel app settings → Battery usage and enable all option there.
3. Return to the app settings and navigate to Manage Notifications. Enable Notification for call and Notification for message. Enable “Ringtone“ and “Vibrate“.
Check the version of the application
Check if there are any updates
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to the application and download the latest version
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in Play Store
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. Check if the problem persists after the installation of the latest version.
Disabling advanced battery optimization
Disable it by going to Settings >> Battery >> Battery optimization >> Select Advanced Optimization (Selection appears after clicking on the 3 dots on right hand corner), disable Advanced Optimization.)
System Update
Go to
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Settings
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→ System Updates
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or
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Software Updates
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on some devices to check the system version
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and update it to the latest version.
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Still have problems? Contact OPPO Service or back up data, take your phone, proof of purchase and warranty card to visit a nearby OPPO Service Center for more help. |
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