Ringotel integration for HaloPSA offers the following features:

• Identifies contacts on Contact Identification: Automatically identifies users associated with incoming and outgoing calls.

• Quick Access Links: Provides convenient links to open Phone Call and Contact Users entities directly from the Ringotel app.

• Allows Contact Management: Enables you to create contacts in CRM using new users in your HaloPSA account directly from the Ringotel mobile or desktop app.

• Contact List Sync: Imports contacts users from CRM your HaloPSA account into the Contact lists of Ringotel users.

• Initiate a call from a CRM contact Click-to-Call Functionality: Initiates calls directly from HaloPSA users profile using the click-to-call feature (currently available on Windows app).

Configuring Integration in HaloPSA

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