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Ringotel provides seamless integration with PBX features directly from the softphone user interface. It allows triggering certain features on the Phone System without the need to remember remembering and manually dial feature codes. Instead, users can intuitively interact with the app’s interface on their mobile or desktop devices, while the Ringotel platform will do the rest.
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Ringotel Shell admins can specify PBX feature codes in the Connection Features settings. Ringotel platform will then dial integrated features when the user interacts with the softphone’s UI.
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Voicemail
Do Not Disturb status
Call Forward
Call Waiting
To enable PBX Features integration, provide feature codes for each feature you would like to use and check the Utilize PBX features options.
Voicemail
Allows users to:
Receive push notifications on new voicemail
Check voicemail with one tap/click
To configure integration with the voicemail feature, navigate the Connection Navigate to the Features settings and scroll down to the PBX Features section to configure integration with the voicemail feature.
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Then, in the Voicemail settings, specify the Feature Code used to directly dial a user's voicemail from their own extension directly.
Hit Save Changes afterward. When done, users of this Connection profile will start receiving push notifications on new voicemail and will be able to check the new messaging with one tap/click from their mobile or desktop apps.
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Toggle DND status on their extension
To configure integration with the DND feature, navigate Navigate to the Connection Features settings and scroll down to the PBX Features section to configure integration with the DND feature.
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Then, in the Do not disturb settings, specify the Feature Codes used to activate and deactivate the user's DND status on their own extension.
Hit Save Changes afterward. When done, users of this Connection profile will be able to toggle DND status on their extension by changing the availability status on their mobile or desktop Ringotel apps.[TODO: provide screenshots]
Call Parking
Allows users to:
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To configure integration with the Call Parking feature, navigate to the Features tab, scroll down to the Connection settings and switch to PBX Features section, and open the Call Park tab options.
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Then, select one of the pre-configured presets if they match your PBX configuration of select Custom and provide feature codes configured in your system. Learn more → Setting up a Call Park feature
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