Ringotel’s Microsoft 365 integration allows to provides the following features:
✅ Single sign-on for users linked to their Microsoft 365 accounts.
✅ Identifies contacts on incoming/outgoing callcalls.
✅ Quickly call Microsoft 365 contacts from the Ringotel mobile or desktop app.
✅ Provides a link to a contact profile in Microsoft 365.
✅ Creates contacts in Microsoft 365 from the Ringotel mobile or desktop app.
✅ Imports Microsoft 365 contacts into the Contact lists of the Ringotel users.
Set up the integration in Ringotel
Navigate to your organization → Integrations tab. Click Set up Integration button on the Microsoft 365 panel.
Switch the Enable slider and check the permission options that Check the permissions you would like to enable for this integration . With Write or Delete option users will be able to create for the users. With theAllow users to create/edit records in Microsoft 365 and Allow users to delete records in Microsoft 365option, users can create and/or delete contacts in Microsoft 365 via the Ringotel app interface.
Click Save Changes. You will then be redirected for authentication.
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Click Save changes. Now the integration should be configured for the mapped users.
Import Microsoft 365 contacts into Ringotel (optional)
The integration provides automatic contacts contact identification on incoming/outgoing calls. Additionally, you can import existing Microsoft 365 contacts into the contact lists of the Ringotel users.
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Switch to the Microsoft 365 tab, which should appear if the integration is successfully configured.
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Once the contacts are loaded, click the Import button to start the import. It Depending on the number of contacts, it may take some time to finish, depending on the number of contacts. You may close the window as the process will be finished on finishes in the background.