Activated / Unactivated users

As an administrator, when you create users in the admin portal, they are automatically pulled into the contacts list of each Ringotel app user. Thus, team members can see the real-time presence of each colleague and call or message them in a few taps. This is convenient because your team members don’t need to create each contact manually or remember the extension numbers of their colleagues to reach them.

In addition, for those employees who are not using Ringotel softphones, but who registered to the PBX with an IP Phone or a third-party softphone, Ringotel allows auto-provisioning of BLF contacts or unactivated users.



Regular users can register with the Ringotel apps and use all the calling and messaging features available in the subscription plan.

Each billing cycle, we charge your account according to the number of activated users.


They can’t use Ringotel apps, therefore, we don’t charge for unactivated users.

Their purpose is to make it easier for your team members to communicate with colleagues even if they are not using Ringotel.

How does it work?

Both activated and unactivated users are created in a similar way. As an administrator, you can either create each user manually or import them altogether from a CSV file.

To create a new user:

  1. Go to the organization dashboard and click + Add user.

  2. To create an activated user make sure that the Activated slider is turned on. To create an unactivated user, turn off the Activated slider.

  3. Fill in all required fields as described in

To import users:

  1. Go to the organization or branch dashboard and click Import.

  2. Choose a CSV file in the required format (see for details).

  3. Click Next.

  4. In the provided list of users, unselect Activate checkbox for those who need to be created as unactivated users. Use Activate/Deactivate all for quick selection.

  5. Click Import button.

When the users are created, only activated users can then register with Ringotel apps. You can activate a user anytime, by clicking Activate icon on their record in the admin portal.

Please provide valid SIP credentials before activating users, as they need to be able to register on their PBX extensions.