Troubleshooting
Here you can find information and guides to help you resolve various issues related to the configuration of features, devices, or interconnection with third-party systems.
- Unable to login into the app. It is saying that my login (username or password) is incorrect.
- PBX rejects the call with the Reason: Q.850;cause=88;text="INCOMPATIBLE_DESTINATION"
- Issues with calls over TLS on FreePBX (Asterisk)
- Resetting the Push Notifications Permissions Alert on iOS
- Fixing blurred icons in the desktop app
- Fixing push-notifications in Oppo phones
- Outbound calls are not working (FusionPBX, 480 Temporary Unavailable)
- Inbound calls to Ring group come though to only one user device
- One way audio (Asterisk v13 bug)
- [Android] Phone rings and vibrates on incoming call, but it stays on Lock Screen and no call pop up.
- Call would not go through to the app (call trace shows 302 Moved Temporarily)
- Problems with Poly/Plantronics Voyager UC headsets
- No audio either direction with a call ending in 15s
- VitalPBX and Multi-tenant mode
- No route to destination (3) in user activity log
- Connection failed - Timeout
- Disabling the exclusive mode for connected record/playback devices (Windows)
- Fixing push-notifications in Samsung phones
- Can not connect to the domain. Please try again later or contact your system administrator for further assistance.
- [FreePBX] Desk phone registered on PBX doesn't receive MWI.
- Messages sent via SIP SIMPLE from SIP endpoint registered via Terminal Password are not received on Ringotel app
- Windows app dialling misc strings
- Fixing Push-Notifications on Realme Devices.
- Push Notifications on Chomebook
- Fixing problems with push notifications on Xiaomi devices
- I have an issue with receiving calls. I'm seeing a SIP 403 Forbidden with Warning: 399 Ringotel Shell Server Call Rejected.
- After the call, app connects to number 100000 when using bluetooth in a car
- Fixing Push Notifications on the HONOR devices
- Calls drop immediately a Teams call is received
- Can't establish a connection due to an invalid certificate (Untrusted certificate not accepted)
- On iPhone when making a call, it automatically goes into speakerphone mode.
- Fixing PUSH notifications on Huawei devices (Android)
- Users logged out of the iOS app after installing an update
- Do not disturb (DND) on Android devices
- Is there a way to make calls from Outlook
- I am getting logged out of the web admin portal every few minutes
- Attempting to make a call from a IP Phone / Desk phone / SIP phone via the desktop app does not work
- Why Speed Test looks good, but VoIP calls suffer from Packet Loss
- "Could Not Start Java VM" error when launching app on Windows
- Ringotel App Causing IP Phones to Drop from Fusion PBX Registration
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