Configure BLF indicator for call center agent status on Fusion PBX

To configure the BLF indicator to show the Agent status, you need to use the following format: “agent+<agent_name>”. For example, agent+agent1. Please note you would need to create a BLF indicator on a user's level because each user's feature code will be unique. To create a BLF indicator for a user, open the user's menu → More → Speed Dial & BLF. Then, in the BLF indicators section, create a new record and provide the label and a feature code for the indicator. Please see the screenshot attached for your reference and let us know if you need further assistance.

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