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Messages sent via SIP SIMPLE from SIP endpoint registered via Terminal Password are not received on Ringotel app

Messages sent via SIP SIMPLE from SIP endpoint registered via Terminal Password are not received on Ringotel app

Owned by Alex | Ringotel Team
Sept 30, 2023

Problem

Extension 1002 is registered on a SIP endpoint via Terminal password. The messages sent via SIP SIMPLE to user 1001 (using Ringotel app) are not received.

Solution

The messages should be sent to MESSAGE sip:1001@orgdomain.ringotel.co, but instead they are sent to MESSAGE sip:1001@192.168.0.10. Please see an example below:

30/09 09.18.40.937      MESSAGE sip:1001@192.168.0.10 SIP/2.0 Call-ID: fkrviwxbghenuiqyteogwtwbuojkgappmhaxyhrkahbqybofni Via: SIP/2.0/UDP 192.168.0.10:5001;rport;branch=z9hG4bKe6c3a5f7-93d4-4748-8ff9-93874f7f0a8d From: <sip:1002@orgdomain.ringotel.co>;tag=nehgwbly To: <sip:1001@192.168.0.10> CSeq: 3 MESSAGE Max-Forwards: 70 User-Agent: <User-Agent> Content-Type: text/plain Content-Length: 13

In this case, enabling SMS via SIP SIMPLE in the connection settings is not required.

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