Users visibility settings
- Alex | Ringotel Team
User visibility settings allow organizations to accommodate different situations where specific users or user groups need different levels of visibility. For instance, users in departments like Sales, Support, IT admins, and Leadership may not need to view each other unless they belong to the same department or user group. To achieve this, you can activate different visibility modes in the Features settings under Miscellaneous and then select the Users visibility option.
Firstly, to configure diverse visibility settings for different user groups, you might have to create additional connections within the organization. Then you can create or move users among these connections based on the organizational structure or other relevant criteria. To create a new connection, proceed to the organization and select the + Add connection button:
Alternatively, you can save time by duplicating an existing connection if all connection settings need to remain the same except for the visibility settings. To duplicate a connection, simply open the menu of the existing connection and choose Duplicate connection.
Once connection is created, navigate to the connection’s Features settings → Miscellaneous section, and switch Users visibility option. The following users visibility modes are available:
Users visibility mode | Can see | Can be seen by |
|---|---|---|
Default | Other users of the same connection and users of any other non-supervisory connections. | Users of the same connection, other Default, Private, and Supervisory connections. |
Private | Other users of the same connection and users of Default connections. | Users of the same connection, Default, and Supervisory connections. |
Standalone | None of the other users, including in their own connection. | Users of Default and Supervisory connections. |
Supervisory | Other users from any connection including their own connection. | Users of the same connection and other Supervisory connections. |