VoIP Innovations

VoIP Innovations provides communication APIs to empower Internet telephony service providers (ITSPs) and managed service providers (MSPs) with voice and messaging features for their applications. With Ringotel and VoIP Innovations integration, you can enable SMS and MMS messaging for softphone users in a few clicks.

How does it work

The VoIP Innovations integration allows you to add your local DID numbers and assign one or multiple users who will be able to send/receive messages via these numbers.

Step 1. Enable SMS integration for a Ringotel organization.

In the organization where you want to enable the SMS integration, navigate to the connection’s Features settings and set Enable SMS via Integrations. Then, hit Save changes.

Open

Navigate back to the organization’s dashboard and switch to the Integrations tab. Click Set up Integration button on the VoIP Innovations panel.

Open

Copy the provided Webhook URL, which we will need in the following steps.

Step 2. Setting up a VoIP Innovations account.

1. Login to VoIP Innovations Backoffice.

2. On the main menu, click the “Add-Ons” section.

3. From the Add-Ons page, click the “API Users” menu option.

4. Under the “Add New API Login” form, you must create an entry with the username and password, and the following IPs:

5. Next, you need to configure your inbound messages to Ringotel. To do this, click the “DIDs” page on the main menu.

6. Next, choose the “Manage DIDs” option.

7. Under “DID Management”, click the edit icon to edit the number details.

8. For the “SMS” dropdown, select “POST”.

9. For the “SMS URL”, enter the Webhook URL that you copied from the Ringotel portal in the
   previous step.

Step 3. Configure Ringotel Integration.

Navigate back to your Ringotel admin portal and enter the API key and API Secret created in your VoIP Innovations portal the previous step. Then, click Save & Continue button.

Manage numbers

On the next step, add your VoIP Innovations DID numbers for which you enabled SMS/MMS service in the previous steps, and assign users who we will be able to send/receive messages via these DID numbers. 

In the Country field, specify a country code for your DID numbers. In the Phone number field, specify your VoIP Innovations phone number, for example, 5033889028.

Select Users who will send and receive SMS/MMS via this phone number. You can click Select all to select all users from this connection. 

In the Session stickiness field, specify a timeout during which the subscriber’s phone number will stick to a user who initiated a conversation by sending an outbound message.

Reformat outbound/inbound numbers options allows mitigating chats duplication when, for example, an incoming SMS is coming in one format (e.g., E.164), but users are sending outgoing SMS in another format (e.g., National). In addition, you can set a similar option for calls in the connection’s settings.

The Send user names in messages option includes user display names in outgoing messages, which will be visible to the customers.

Enable auto-replies allows for the automatic sending of messages and opt-out responses based on specific keywords.

Click Save.

You can add more phone numbers by clicking Add SMS number button.