I am getting logged out of the web admin portal every few minutes

This issue typically refers to how a web browser handles cookies that are necessary for maintaining a user session on a website, often causing issues like being repeatedly asked to log in or features not working properly due to the browser not storing or properly reading session cookies. Below you can find how to enable first-party cookies on your browser to solve issues when getting logged out of the web admin portal every few minutes.

(adapted from this original article: https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-browser-cookies/)

Enable cookies in a web browser

Type of browser	Action to take

Type of browser	Action to take
Chrome	Open Chrome, select Chrome > Preferences from the top menu bar. Under Privacy and security, select Cookies and other site data. Clear the checkbox Block all cookies (not recommended) You may need to restart Chrome for these settings to take effect. Check Google's documentation for more about cookies in Chrome.
Safari	Open Safari, select Safari > Preferences from the top menu bar. Select Privacy. Clear the checkbox Block all cookies You may need to restart Safari for these settings to take effect. Check Apple’s documentation for more about cookies in Safari.
Firefox	Open Firefox, select Firefox > Preferences from the top menu bar. Select Privacy & Security. Under the Enhanced Tracking Protection section, check if you have selected Standard, Strict or Custom. If Custom is selected, check that the option All cookies (will cause websites to break) is not selected. Under the Cookies and Site Data section, check Manage Exceptions to check that cookies are not blocked for any of the following Ringotel sites: .ringotel.co ringotel.net *.ringotel.com You may need to restart Firefox for these settings to take effect. Check Mozilla’s documentation for more about cookies in Firefox.
Microsoft Edge	Open Microsoft Edge, select Microsoft Edge > Site permissions from the top menu bar. Select Site permissions. Turn on Allow sites to save and read cookie data (recommended) to unblock cookies. You may need to restart Edge for these settings to take effect. Check Microsoft’s documentation for more about cookies in Edge.

Enable cookies on a mobile device

Type of device	Action to take

Type of device

Action to take

iOS (iPhone and iPad)

Safari

Open the Settings app, scroll down, and select Safari.
Under Advanced, make sure Block All Cookies is turned off.
You may need to restart Safari for these settings to take effect.

Check Apple’s documentation for more about cookies in Safari.

Android

Chrome

Open Chrome, select the three-dot icon > Settings.
In the Advanced section, select Site settings > Cookies.
Make sure Block all cookies (not recommended) is not selected.
Check that no Ringotel sites are listed as a Site Exception:
- *.ringotel.co
- *.ringotel.net
- *.ringotel.com
You may need to restart Chrome for these settings to take effect.

Check Google's documentation for more about cookies in Chrome.

Check browser extensions that may interfere with cookies

Some browser extensions or plugins such as ad blockers and tracking blockers may interfere with cookies. Try changing your extension settings and allow first-party cookies on Ringotel admin portal site. If the issue persists, consider temporarily disabling extensions and re-enabling them after successfully logging in.

These extensions may interfere with cookies:

Poper Blocker
Safe Torrent Scanner
μTorrent
Google Docs Offline
Antidote
React Developer Tools
Wappalyzer
Piggy
Bitdefender
Wallet
Loom
Google PageSpeed Insights Extension