Atom Telecom

Atom Telecom develops telecommunication platforms for carriers and service providers, to use them alongside their existing infrastructure.

How to enable

1. Navigate to the connection features settings where the users for which you would like to enable integration are created. Then, set Enable SMS via Integrations and hit Save changes.

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How to set up

Navigate to your organization → Integrations tab. Search for “Atom Telecom” and click Enable Integration button on the integration panel.

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Then, enter your API URL and API key provided by Atom Telecom:

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Click Save & Continue.

Manage numbers

Once the integration settings are successfully saved, click the Manage numbers button, add your Atom Telecom SMS numbers, then assign users who will be able to send/receive SMS/MMS via these phone numbers. 

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In the Phone number field, specify your Atom Telecom phone number in the international format (with the country code), for example, 61485834689.

Select Users who will send and receive SMS/MMS via this phone number. You can click Select all to select all users from this connection. If multiple users are assigned, each new incoming or outbound chat conversation will create a group chat unless a Session stickiness timeout is set. In the group chats, all assigned users will be able to participate in real time.

In the Session stickiness field, specify a timeout during which the subscriber’s phone number will stick to a user who initiated a conversation by sending an outbound message.

Reformat outbound/inbound numbers options allows mitigating chats duplication when, for example, an incoming SMS is coming in one format (e.g., E.164), but users are sending outgoing SMS in another format (e.g., National). In addition, you can set a similar option for calls in the connection’s settings.

Click Save.

You can add more phone numbers by clicking Add SMS number button.