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Adjusting Sound Settings in Windows 11 for Ringotel Desktop

Adjusting Sound Settings in Windows 11 for Ringotel Desktop

Install Drivers & Software
Before configuring Windows settings, ensure your headset is correctly recognized by the system. Installing the manufacturer's official software helps ensure the device operates with the correct drivers.
System Audio:
Realtek Audio:https://www.realtek.com/Download/List?cate_id=593
Note: For laptops (Dell, HP, Lenovo, etc.), it is best to download the audio driver from the manufacturer's support page.

Business & Office Headsets:
Yealink: https://www.yealink.com/en/product-detail/usb-connect-management
Logitech:https://www.logitech.com/en-us/video-collaboration/software/logi-tune-software.html or https://www.logitech.com/en-us/software
Jabra: https://www.jabra.com/software-and-services/jabra-direct
Poly (Plantronics):https://lens.poly.com/download
EPOS (Sennheiser):https://www.eposaudio.com/en/us/software/epos-connect
Asus: https://driverhub.asus.com/en


Microphone Privacy & App Permissions

Go to Settings → Privacy & security.

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Scroll down to App permissions and select Microphone.

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Ensure that Microphone access is toggled ON.

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Switch the toggle to ON for "Let apps access your microphone".

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Scroll down to "Let desktop apps access your microphone" and make sure it is also enabled.

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Verify that Ringotel appears in the list of apps that have recently accessed the microphone.

 

Allow System-Wide Device Usage
Sometimes, even if the headset is plugged in, it may be disabled within the system settings or restricted from being used as a communication device.
Go to Settings → System → Sound.

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Under the Output (or Input) section, click on your specific device (the arrow > next to your headset name).

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Look at the General section:

If the button says "Allow", it means the device is currently restricted. Click it so it changes to "Don't allow" (which signifies that it is now permitted).

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Underneath the "Allow" section, look for "Set as default sound device":
If the device isn't already the default select "Use as default for communication".

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This ensures Windows and Ringotel prioritize this headset for calls over your laptop's built-in speakers or microphone.

 

Check Volume Mixer

Launch Ringotel app.

Open Windows System settings -> Sound -> Volume mixer -> In the “Apps” section, click on the app you want to set the default audio output device for.

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Disable Exclusive Mode
Go to Settings → Sound → Advanced → More sound settings.

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Select your Headset and click Properties.

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Go to the Advanced tab, locate the Exclusive Mode section.

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Uncheck "Allow applications to take exclusive control of this device".
Click OK to save your changes.
Note: For these changes to take effect, please restart the Ringotel Desktop app after clicking Apply.