Enabling SMS
- Alex | Ringotel Team
This feature allows Ringotel users to send and receive SMS through the connected PBX (if it supports SIP SIMPLE), via integration with Ringotel Shell Messaging API, or via our out-of-the-box integrations with various messaging providers.
If you enable SMS via SIP SIMPLE, make sure that your PBX supports the SIP SIMPLE protocol and a SIP trunk from the VoIP provider that supports SMS over SIP is connected.
Note: when sending MMS (files) via SIM SIMPLE, they will be sent and received by the customers as links instead of files.
For more advanced messaging with the support of MMS, you can integrate your messaging service with our Messaging API. Please find more information about the Ringotel APIs via this link: https://ringotel.atlassian.net/l/cp/Qj0mqjm
Lastly, we have out-of-the-box integrations with various messaging platforms, such as Twilio, Telnyx, Bandwidth, BulkVS, VoipInnovations, etc, and enable SMS/MMS through these providers (https://ringotel.atlassian.net/l/cp/y0krayxR) in a few clicks. Moreover, it is also possible to integrate your own messaging platform with Ringotel using the JSON framework integration (https://ringotel.atlassian.net/l/cp/Q0U6ZGv1). In addition to SMS and MMS, our integrations support group SMS and MMS functionality, with internal messaging, multiple numbers per user, 10DLC compliance auto-replies, simple configuration via the admin portal or API, and other features.
How to enable
To enable functionality, in your Ringotel admin portal, open connection settings, then switch to the Features tab and select Enable SMS to either via SIP SIMPLE, via API, or via Integrations then click Save changes.
Users will need to re-login into their apps.
Once configured, to send an SMS, hit the “plus“ button in the iOS or Mac/PC app or switch to the Chats tab and hit the FAB icon, then the chat button to create a new SMS on Android.
How it works
On Android
On iOS
On Mac/PC