Getting started with the iOS app

To download the Ringotel app to your iOS device(s), please go to the App Store and search for Ringotel or follow this link: https://apple.co/2ZrWvsx

Launch the app, once you installed it on your device(s). If you received an email with provisioning instructions, please use the credentials specified there to log in.

Alternatively, you can scan a QR code provided in the email. To do this, tap on the Scan icon on the login screen of your app.

Once you log in to the app, switch to the Contacts tab on the bottom of your screen, to see your team members with their real-time presence.

To start a conversation,

1. Tap on the person’s contact and select how you would like to reach this person - via personal chat, audio or video call.

To place a call through your PBX extension:

1. Switch to the Keypad tab and dial a number.

2. Tap a Dial button.

Alternatively,

1. Tap on the Contacts icon to open a Phone Contacts list.

2. Tap on the contact and then on the Handset button to make a call.

To control your current presence:

1. Tap on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

2. Tap on the status bar right under your avatar image, to change a current status.

You can set either Online or Busy (Do Not Disturb) or At the desk^[1] statuses.

[1] When near your desk phone, you can reduce distraction by setting the “at the desk” status, which delays call coming to your mobile app for 10 seconds.

To make your account more personal and informative, you can set your profile information, which is visible to all team members.

1. Open the profile settings by tapping on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

2. Tap Profile.

3. To change your name, tap Change name.

4. To change your avatar image, select Set avatar.

5. Tap + Add detail to set any additional information you would like to be visible to all team members when they open your profile.

In the Call settings, you can set various types of call forwarding rules, enable voice recording and a voicemail.

1. Open the Call settings by tapping on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

2. Select Call settings.

Call forwarding rules

To enable a call forwarding rule:

1. Enter a phone number in the Number field of a rule that you would like to enable,

2. Tap on the slider.

The green color of the slider means that the rule is enabled. The following rules are available:

• Forward unconditional. All incoming calls will be forwarded to the specified number.

• Forward when unreachable. Forward calls to the specified number when your extension is unreachable (e.g. no registration on PBX).

• Forward when busy. Calls are forwarded when your current status is set to Busy (Do Not Disturb), or you are on an active call.

• Forward when unanswered. This rules will apply to incoming calls which are not answered during the time specified in the Timeout field.

Voicemail

By default, the voicemail feature has a prerecorded message. Alternatively, you can record a custom greeting by selecting Set greeting button.

1. To enable the voicemail feature tap on the slider.

The green color of the slider means that the feature is enabled.

Voice recording

1. Tap on the slider to enable recording of all incoming and outgoing calls.

The green color of the slider means that the feature is enabled.

To listen for call recordings:

1. Open a conversation with the specific contact.

2. Tap on the call history entry which has a red Recording icon.

3. On the call details screen, tap on the Play icon.