How to use a Call Park feature

Call Park feature allows you to put a call on hold and retrieve it from another extension or a device. Please check with your system administrator if the Call Park feature is enabled for your user account.

Ringotel Call Park provides the following benefits out-of-the-box:

• Different parking slots for a different set of users;

• Automatic notification of users about the parked calls;

• Shows parking slot BLF status in real-time;

• Provides Caller ID after retrieving a parked call;

Park a call

1. To park a call, use a call transfer feature from the active call panel on your device

iOS

Open

Android

Open

PC/Mac

 

2. If the Call Park feature is enabled for your accounts, select a parking slot where you would like to park a call. Note: if all parking slots are busy, you will not see

3. All users within the same connection profile (ask your system admin for more details regarding the connection profiles) will now receive a notification about a waiting call in a parking slot.

Retrieve a parked call

1. Navigate to the Contacts tab (Users tab in the PC/Mac app) and select a parking slot to retrieve a call.

2. Confirm action in the pop-up window and you should now connect with the call waiting in the parking slot. Note, that you should see only the

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