How to see all your created tickets in the Service Desk portal

To see your created tickets, you should first receive an invite on your email address and then create a Service Desk account. Please ask Ringotel Support if you did not receive an invite. Once registered, follow the guide below. For more information on how to use the Service Desk portal, please read the complete guide here: https://community.atlassian.com/t5/Jira-Service-Management-articles/Jira-Service-Management-Cloud-The-complete-guide-for-Customers/ba-p/1318794

7. Finding tickets

There are four categories that we can split the requests in the customer portal.

1. Tickets where you are the reporter.

2. Tickets where you are the approver.

3. Tickets shared with your organization.

4. Tickets where you are a participant.

On the top right, click on Requests.

Tickets you created:

Click on Created by me. The default filter will show tickets that are still open and then you can filter to show the closed ones or filter by specific request type.

Tickets waiting for your approval:

Click on Created by me. The default filter will show tickets that are still open and then you can filter to show the closed ones or filter by specific request type.

Tickets shared with your organization:

If your administrator added you to an organization, it will show on the Requests the name of the Organization and if some ticket is shared with this org, it will show there.

Note: When you are part of an organization you can share the request with them while creating a ticket. The option will be visible as the last field of the form, near to the Sendbutton.

Tickets where you are a participant:

If your teammate shared the ticket with you, click on Requests > Created by me or Requests > All and filter the tickets where you are the participant.