Connecting SIP Endpoints

You can register any SIP endpoint through the Ringotel platform, such as IP Phones, third-party softphones, SIPTAPI, etc., and securely route voice traffic to your PBX server. It provides the following benefits out-of-the-box:

  • Secure connectivity for remote workers: When connecting remote users, ensure that your infrastructure remains secure by using Ringotel as a secure VoIP tunnel to route voice traffic between remote users and your PBX. This eliminates the need for deploying a VPN or reconfiguring your Firewall/NAT.

  • Synchronization of call detail records and call recordings between devices: With Ringotel desktop or mobile app, you can view incoming calls and outgoing calls made via the IP Phone. You can also listen to call recordings on demand from within the Ringotel app.

  • Easy switching of calls between devices: During a conversation on your Ringotel mobile or desktop device, easily switch active calls to and from your IP Phone without interruption.

  • CRM integration: Synchronize calls made via the connected IP Phone with CRM records. Create leads with call details and call recordings, as well as pull contact details from integrated systems.

  • Deskphone integration mode: When you register SIP-endpoints through Ringotel, you can activate the Deskphone integration mode. This feature allows for automatic dialing of outbound calls via the connected IP Phone when initiated from the desktop app.

How does it work?

To connect SIP endpoints, follow these steps:

  1. Navigate to the organization's dashboard

  2. Open the user's context menu and select "Set terminal password"

  1. Choose your preferred transport protocol and click “Confirm”.

Screenshot 2024-05-08 at 20.00.32.png

You can optionally set the password instead of generating a new one. For this, untick the “Autogenerate password“ box.

Please note, the length of the password needs to be the same as set in the connection settings → Miscellaneous → “Terminal password length” option.

  1. Use the generated credentials to configure your SIP endpoints