Integration with PBX features

Your Phone System provides numerous features that you probably use every day, like voicemail, call recording, do not disturb, call pickup, call parking, etc. Those built-in features could be easily triggered by dialing special feature codes configured on your PBX via any connected SIP endpoint.

Ringotel provides seamless integration with PBX features directly from the softphone user interface. It allows triggering certain features on the Phone System without remembering and manually dial feature codes. Instead, users can intuitively interact with the app’s interface on their mobile or desktop devices, while the Ringotel platform will do the rest.

How does it work?

Ringotel Shell admins can specify PBX feature codes in the Features settings. Ringotel platform will then dial integrated features when the user interacts with the softphone’s UI.

Configuring the integration

Currently, the following features are available for integration:

• Voicemail

• Do Not Disturb status

• Call Parking

• Call Forward

• Call Waiting

To enable PBX Features integration, provide feature codes for each feature you would like to use and check the Utilize PBX features options.

Voicemail

Allows users to:

• Receive push notifications on new voicemail

• Check voicemail with one tap/click

Navigate to the Features settings and scroll down to the PBX Features section to configure integration with the voicemail feature.

Open

Then, in the Voicemail settings, specify the Feature Code used to dial a user's voicemail from their own extension directly.

Hit Save Changes afterward. When done, users of this Connection profile will start receiving push notifications on new voicemail and will be able to check the new messaging with one tap/click from their mobile or desktop apps.

[TODO: provide screenshots]

Do Not Disturb

Allows users to:

• Toggle DND status on their extension

Navigate to the Features settings and scroll down to the PBX Features section to configure integration with the DND feature.

Open

Then, in the Do not disturb settings, specify the Feature Codes used to activate and deactivate the user's DND status on their own extension.

Hit Save Changes afterward. When done, users of this Connection profile will be able to toggle DND status on their extension by changing the availability status on their mobile or desktop Ringotel apps.

Call Parking

Allows users to:

• Park active calls

• Retrieve parked calls

• Receive notifications on parked call

To configure integration with the Call Parking feature, navigate to the Features tab, scroll down to the PBX Features section, and open the Call Park options.

Then, select one of the pre-configured presets if they match your PBX configuration of select Custom and provide feature codes configured in your system. Learn more → https://ringotel.atlassian.net/wiki/spaces/RSW/pages/1738309633

Hit Save Changes afterward. When done, users of this Connection profile will be able to use Call Parking integration from their mobile or desktop Ringotel app. Learn more → https://ringotel.atlassian.net/wiki/spaces/RSW/pages/1738506281