Call Park is a standard feature in most PBXs. It allows users to put a call on hold from one extension and retrieve it from another extension with permission to do so. With the Ringotel Visual Call Park feature, you can streamline the process of parking and retrieving calls (from your PBX) for users without the need for them to remember and dial the feature shortcodes. Users can park a call into designated parking slots configured in your PBX and Ringotel settings by simply pressing the buttons on their softphone app. Please refer to your PBX documentation/configuration to find out which parking slots are configured.
In the Ringotel Shell portal, you can configure the Visual Call Park feature for each connection. It allows you to set up different parking slots for different groups of users. For example, one organization(department) can use slots from 1 to 5, and the other one can use slots from 6 to 10, etc. Ringotel Call Park provides the following benefits out-of-the-box:
Different parking slots for a different set of users;
Automatic notification of users within an organization(connection) about the parked calls;
Users can retrieve the parked calls from any device by simply pressing a button on the notification;
Shows parking slot BLF status in real-time;
Provides Caller ID after retrieving a parked call;
Follow these steps to configure the Visual Call Park feature in your Ringotel Shell portal:
In organization, select a Connection and navigate to the Features tab.
Scroll down to the Visual Call Park section.
Select from the list of presets to auto-fill settings based on the default configuration in some PBXs. It could vary depending on your PBX configuration.
Alternatively, fill in the options described below:
Call Park Prefix (optional) - added before the parking slot number. E.g., “*”.
Call Park Retrieve Prefix (optional) - added after the parking slot number. E.g., “*”.
BLF subscription prefix (optional) - required to subscribe for BLF in some PBX systems.
Add the list of Parking slots that will be available to Ringotel users to park the calls into. Click + Add slot to add more parking slots.
Label (required) - short description of the parking slot. E.g., “Park 1“ or “Line 1“.
Number (required) - extensions/slot number. E.g., “5901“ or “7001“.