Activated / Deactivated users

As an administrator, when you create users in the admin portal, they are automatically pulled into the contacts list of each Ringotel app user. Thus, team members can see the real-time presence of each colleague and call or message them in a few taps. This is convenient because your team members don’t need to create each contact manually or remember the extension numbers of their colleagues to reach them.

In addition, for those employees who are not using Ringotel softphones, but who registered to the PBX with an IP Phone or a third-party softphone, Ringotel allows auto-provisioning of BLF contacts or deactivated users.

Definitions

How does it work?

Both activated and deactivated users are created in a similar way. As an administrator, you can either create each user manually or import them altogether from a CSV file.

To create a new user:

1. Go to the organization dashboard and click + Add user.

2. To create an activated user make sure that the Activated slider is turned on. To create an deactivated user, turn off the Activated slider.

3. Fill in all required fields as described in Adding users.

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To import users:

1. Go to the organization or branch dashboard and click Import.

2. Choose a CSV file in the required format (see CSV file format for importing users for details).

3. Click Next.

4. In the provided list of users, unselect Activate checkbox for those who need to be created as deactivated users. Use Activate/Deactivate all for quick selection.

5. Click Import button.

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When the users are created, only activated users can then register with Ringotel apps. You can activate a user anytime, by clicking Activate icon on their record in the admin portal.